Leonardohotels Reviews

I have stayed in Jurrys in Brighton waterfront, I find the staff very helpful, in a respectful manner, I also loved the food they served in Resturant and breakfast, the ingredients were used fresh. Very tasteful I would recommend anyone to go to Brighton waterfront, only downside was some of the rooms needed repairs and updates on certain areas.

Also would like to add the art facts that Jurrys used in the hotel was brilliant it has add a touch of inspiration creativity in the hotel. Well done to all.

Horrible experience! If you are BLACK please don't go! First they lied to me about my room upgrade, I paid for superior room but was given a standard room and was able to prove this by comparing my room to another superior room - when they realize they been caught out they refund the extra for the superior room. Now to most in your face racism they did not even try to hide it! I book swim for three people for 5pm. It happened that we were running late, so I phone to change the time but was told no problem we can come at any time. We got there around 6:05pm changed and start swim, we met other families there (White by the way) which was not an issue because my they were having fun and so are we. At around 6:35 the guy at the reception came in and said we have to leave and I ask why? To which he said others want to swim and we have had 30mins. For a minute I looked around because we were the last family to get there and why are we the BLACK family have to leave. I was beside myself all the others are WHITE but the black ones has to leave. I was furious because my kids realised what is going on and one of the mentioned RACISM! I was so upset, I left the hotel immediately. If you are BLACK please please do not visit this hotel RACISM is at there heart!

One of the best hotels we have ever stayed in. From Jacob on reception right through to housekeeping, every member of staff was helpful, courteous and did a superb job. 5 star rating for cleanliness of the rooms, public areas and crockery and cutlery. One lady member of staff at the bar checked each cup and glass before she gave it to me. Spotless room and bathroom and lovely large and airy beautifully maintained public areas to sit including a terrace. Very good breakfast. Hotel smelt gorgeous and hand sanitisers everywhere. Any small problem was put right immediately. I only had to send one cup back. No bath mat on the first night which was soon put right. Nothing was too much trouble for the lovely staff. This hotel should get an award. It made a very emotional family weekend visiting hospital so much easier. Easy access to nearby parking through the hotel at a discounted rate. Cannot recommend highly enough. We were very surprised and delighted. Thank you!

Party of 8 people for 2 days, company event.

- Room had broken furniture
- They did not clean the room between evenings
- No coffee or milk in 2nd day due to the fact that they did not clean the room
- Tried to contact reception in the evening from the room and no one answers

I wasn't expecting clean sheets or towels but I was expecting that they would come into the room make the bed, change the mugs and provide me with new sets of coffee and milk

will not stay again

DO NOT STAY!!!! RUDE AND VERY UNHELPFUL! date 30 June/1st July
I normally don't like to be so blunt but the service at the Leeds Jurys Inn. Firstly they put me in a room and someone already fast asleep in the bed! then they advise they don't clean rooms due to government legislation!!?? The to add insult to injury then refuse a room to a colleague even though she had an email confirmation!! please read and pass on. Would love a response from Jurys Inn manager him/herself.

Jurys Inn Brighton is awful. We are 3 people here for 1 night. We visited the bar before going out but they had no low/no alcohol drinks at all so we went elsewhere. On returning at 10.55 we were told the bar had closed. We were told we could get a drink from the machine opposite reception - very restricted choice, no white wine at all and nobody prepared to get some for us. Only 1 tariff for breakfast, £14 even if you only want yogurt and coffee!! Shan't be coming back here again. Made to feel very unwelcome.

Great room. Perfect location.
Pleasant breakfast.
Friendly staff.

Booked a room in the Jury Inn, Derby on 16 june 2022 (today). Arrived to find the room was boiling. Air-conditioning was broken (nearly 30 degrees C in the room). Reported it to reception who said they knew it was broken and there was a fan in the cupboard which I could switch on. Really? When pressed, the receptionist said the air conditioning had been broken for weeks. No other suitable rooms available. Unlike Hotels that are customer focused, they don't advise the customer in advance to give them the choice, they just let the customer come to the hotel and hope they don't mind. I minded. Got a refund and drove the 6 hours home. My advice.... give this hotel chain a miss. They have no interest in the customer....

Large city centre hotel. No on site parking (which is clear from the hotel website, but not clear on Booking.com). Website advertises a restaurant but in fact there are no meals other than breakfast. Bar food the only option. Room clean. Staff friendly but too few for the volume of customers. Expensive for what you get.

Good family weekend stay at Newcastle hotel. All just as expected for the price we paid. Room spacious enough for the four of us tor two nights .

Brighton jury inn by train station don't trust the staff is what I was told by the deputy manager when I told them I had been given a parking ticket in car park after a member of staff said its free to disabled drivers its now cost me another £60

Booked in Brighton for the weekend with my family, we have a great time, not complaints at all, all the staff was lovely and ready to help, bedroom was good enough and the breakfast was nice, definitely I recommend this one.

This is about our stay at JURYS INN PARNELL STREET DUBLIN,IRELAND.
IT WAS DAY TWO OF OUR STAY ON MAY 29TH,2022 AND WHEN WE CAME TO THE HOTEL IN THE EVENING AROUND 7PM,THE KEY OF THE ROOM WAS NOT WORKING AND THE DOOR OF THE ROOM WOULDNT OPEN FOR 50 MINUTES.
THE GUY AT THE RECPETION - BENJAMIN ACTIVATED THE KEY SEVEN TIMES BUT COULD DO NOTHING AND HAD NO CLUE HOW TO ? MY HUSBAND HAD TO MAKE MULTIPLE TRIPS TO THE RECEPTION FROM THE ROOM ON 4TH FLOOR WHILE ME AND MY 7 YEAR OLD CHILD WHO WAS HUNGRY AND HAD TO BE GIVEN HIS MILK STOOD BY IN THE CORRIDOR IN FRONT OF THE ROOM,
THEN COMES A HOUSEKEEPING GUY WITH TOWELS WE HAD REQUESTED AND WHEN I ASK HIM IF HE CAN OPEN THE ROOM WITH THE KEY THAT NORMALLY THESE PEOPLE HAVE - HE SAYS TO ME AS IF IAM SOME CULPRIT THAT THERE IS A PROBLEM IN OPENING THE ROOM SO HE WILL NOT DO IT - AND UNBELIEVABLY DEPOSITS THE TOWELS RIGHT THERE INTO MY HANDS AND WALKS OFF
WHEN WE ALL THEN GO DOWN AND QUESTIPON THIS GUY AT THE RECEPTION BENJAMIN HE MERELY SAYS THAT HE APOLOGISES AND CALLS THE MANAGER ON DUTY.
NOW THIS GUY, THE MANAGER WHEN I VENT MY OBJECTION TO ALL THIS HAPPENING,TALKS TO ME IN THE MOST RUDE,ARROGANT AND RACIST WAY AND SAYS THAT MY BEHAVIOUR IS UNACCEPTABLE - CAN YOU BELIEVE THAT - A MANAGER OF A HOTEL WHICH IS NOT ABLE TO OPEN THE ROOM FOR ITS CUSTOMER FOR 50 MINUTES TELLS THE CUSTOMER WHOSE RIGHT OF ENTRY IS INFRINGED AND VIOLATED THAT THE CUSTOMERS BEHAVIOUR WAS UNACCEPTABLE.
THIS WAS A CLEAR VIOLATION OF OUR HUMAN RIGHTS,CONSUMER RIGHTS AND RIGHTS OF EQUAL TREATMENT BECAUSE THAT MANAGER NAMED MOHAMMED BEHAVED WITH US IN A DISPARAGING,DISCRIMINATORY AND RACIST WAY BESIDES VIOLATING MY PERSONAL RIGHT AS A WOMAN OF BEING TREATED WITH RESPECT AND DIGNITY.
THIS HAPPENED ONLY BECAUSE WE WERE INDIANS.
ON THE CONTRARY THE BELFAST JURYS INN STAY WAS FINE AND ALL THE EARLIER HOTELS WE STAYED FOR 14 DAYS IN UK WERE FINE AND THE STAFF MOST FRIENDLY AND COURTEOUS AS IS DUE TO ANY CUSTOMER.
SUGGESTION - HOTEL SHOULD HAVE BACK UP MECHANISM WHEN THEIR HOTEL KEYS ARE NOT WORKING
MANAGERS AND STAFF SHOULD BE TAUGHT TO RESPECT THE CUSTOMER BECAUSE AFTER ALL A HOTEL RUNS BECAUSE THE CUSTOMER WALKS IN AND NOT BECAUSE A RACUST MANAGER WORKS THERE.

Worst hotel I’ve ever stayed in.very dated,room smelled damp.sink cracked.no sleep due to creaking flooring from floor above &all for £389 per night.totally robbed.

Booked through Expedia a one night stay at Jury's Inn Cork. Quoted €188 but had to pay €198 when I arrived but as I was exhausted after a long trip I was not in the mood to argue the point. The extra breakfast was way overpriced at €14 and with no vegan option, just had to find what looked vegan. Staff were pleasant and helpful. Nice view over the river at night but woken by heavy traffic at 06:30 in the morning due to inadequate double glazing.Would I stay again --- only if absolutely necessary.